We can no longer accept Credit Cards on orders with different billing and shipping addresses. Any order with a billing address different from the shipping address must be paid through E-transfer.
If E-transfer does not work for you, we will accept COD (Credit Card accepted at the Post Office) but you will be required to pick up the package at the post office and pay with credit card for it there. If this is the option you wish to proceed with, please email us at firstname.lastname@example.org and we will facilitate this option for you.
Credit Cards are still acceptable for shipping orders where the billing and shipping addresses are the same and all pick-up orders.
We apologize for the inconvenience but due to recent fraud it is necessary. Thank you for your understanding.
**All orders may be subject to special fraud safety protocols**
We’re working hard to process orders as quickly and accurately as possible, but you may experience delays in shipments and response times. Nuwa Canada Inc. relies on our shipping partners to get your packages to you in a timely manner, however we cannot guarantee shipping dates. Orders are usually processed and shipped within 2-3 business days* (not including transit times, which will vary based on location).
*Please be advised that orders received after 2:00 pm EST on Friday will be shipped the following Monday as Couriers Service Partners only pick up Monday to Friday.
FREE EXPEDITED SHIPPING (with tracker #) is offered on orders over $75 within Ontario and Quebec.
FREE EXPEDITED SHIPPING (with tracker #) is offered on orders over $100 within The rest of Canada.
Purchases under $75 in Ontario and Quebec will be charged a $8 CAD flat rate fee
Purchases under $100 in The rest of Canada will be charged a $12 CAD flat rate fee
Please note shipping times may be affected due to Covid-19 safety measures.
FREE STANDARD SHIPPING is offered on orders over $125 CAD (approx. $100 USD) to the USA.
Purchases under $125 will be charged $12 CAD (approx. $9.75 USD) flat rate fee. Transit time is typically 7-14* business days anywhere in the United States.
NOTE: Please remember that international orders (orders shipped to locations outside of CANADA) may be subject to customs and duties upon arrival, at the customer's expense. Please note shipping times may be affected due to Covid-19 safety measures.
If you need to make changes to your order after your order has been placed, we are happy to help. Please reach out to email@example.com with your order number. However, once shipping confirmation has been sent, changes cannot be made. In addition to this, changes made may result in shipping delays.
For our local customers, we offer SCHEDULED PICKUP free of charge. We are pleased to offer local pickup for our customers located in Halton, Hamilton, Peel, New Tecumseth and Durham Region.
Please refer to EARLIEST PICKUP AVAILABILITY chart below to find out when orders are ready for pickup based on location. If you are in a rush then Oakville location will be available for same day pickup by appointment.
At the checkout page select Schedule Pickup option and provide preferred pickup location in the SPECIAL INSTRUCTION field.
Please enjoy our new $8 Flat rate shipping in Ontario for orders under $75 and as always free shipping on orders over $75. We are sorry for any inconvenience this may cause.
After we receive the order payment you will get a pickup notification by email or text . Please call us to schedule your pickup at 1-877-689-2226 (1-877-NUWA-CAN). Remember to check you junk/spam box if you don't see email notification
If you have any further questions or concerns, feel free to email us at firstname.lastname@example.org
*Please note - Statutory Holidays will affect the Earliest Pick Up Availability.